CT-26-10004 · Garbage not collected · Zone G
Closed
Closed by Sanitation desk, supervisor D on 24 Aug 2025
“Work verified against the completion record. Backlog collected and route re-timed.”
Read the full timeline for CT-26-10004Mock demo · simulated data
See who closed each request, and what was recorded.
A service-request and grievance desk on invented data: requests are routed to department desks, move through a clear lifecycle, and keep a case-note timeline you can read back.
420
synthetic requests
78
active and over 30 days old
13
active and over 180 days old
One lifecycle, every request
Each request arrives with a category and a location, is routed by desk rule, then moves through these states.
Open
30
in this demo
Acknowledged
47
in this demo
In progress
103
in this demo
Resolved
30
in this demo
Closed
158
in this demo
Rejected
52
in this demo
Routed to 6 department desks: roads and drainage, water supply, sanitation and waste, street lighting, public health, parks and public spaces.
A closure you can read back
CT-26-10093 · No water supply · Zone A
Rejected
Rejected by Water desk, officer A on 17 Mar 2026
“Duplicate of an existing request for the same location.”
Read the full timeline for CT-26-10093What you can try
Department dashboard
Filter active requests by department, ageing bucket (over 30, over 180 days) and SLA flag.
Reference lookup
Enter a reference to see its status, due date and who did what.
Deterministic rules
Ageing and SLA flags follow fixed, stated rules, so the same data always gives the same answer.